I read recently that most Simon owned malls have removed their customer service desks over the past year. I worked in a Simon mall for years, and was reminded of an asshole customer story, again from the Big Coffee Shop that I worked for. Since we were in the mall, the majority of our regulars were people who also worked in the mall. One day, this guy started coming to the shop. He'd order a venti latte, extra hot, with mint syrup. Not even a mocha, this maniac was drinking hot mint milk with coffee in it. He would go, drink a bit of the drink, and then bring it back to us, complaining that it wasn't hot enough, or there wasn't enough mint syrup in it. He came in nearly every day for weeks, doing the same thing: order the drink, drink a little, bring it back and load it down with syrup and HOT HOT milk. Most of my fellow baristas would remake the drink, and LOAD the damn thing with syrup. Other baristas would follow the recipe (which I believe a large only got 5 shots of ...