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Showing posts from February, 2021

Customer Service Can't Help You, Buddy

  I read recently that most Simon owned malls have removed their customer service desks over the past year. I worked in a Simon mall for years, and was reminded of an asshole customer story, again from the Big Coffee Shop that I worked for. Since we were in the mall, the majority of our regulars were people who also worked in the mall. One day, this guy started coming to the shop. He'd order a venti latte, extra hot, with mint syrup. Not even a mocha, this maniac was drinking hot mint milk with coffee in it. He would go, drink a bit of the drink, and then bring it back to us, complaining that it wasn't hot enough, or there wasn't enough mint syrup in it. He came in nearly every day for weeks, doing the same thing: order the drink, drink a little, bring it back and load it down with syrup and HOT HOT milk. Most of my fellow baristas would remake the drink, and LOAD the damn thing with syrup. Other baristas would follow the recipe (which I believe a large only got 5 shots of

Mall History: Machine Gun Kelly's Flash Mob at South Park Mall

  Did you see Machine Gun Kelly's performance on SNL over the weekend? I did. Despite the fact that I live in Northeastern Ohio and have been hearing MGK's name for years, I've never really listened to him. I had read about his pivot to pop punk, and me, a lady who has gone to many a Warped Tour, so I was curious, finally. His performance was solid. But my immediate thought was "hey, does anyone else remember when Machine Gun Kelly got arrested at South Park Mall?" Here's what happened: In 2011, Colson Baker, aka Machine Gun Kelly, was on top of the music world, having just signed to Diddy's Bad Boy label. One day, he tweeted out to his followers, "I'm thinking about doing a flash mob at a mall or something tomorrow lol cleveland should we do one while I'm home?" Over the next few hours, he came up with the location (South Park Mall in Strongsville, Ohio), and gave his fans directions: show up in the food court, and at 5pm, "No one m